Influences of Information Technology on the Quality of Public Services

2 QUALITY IN PUBLIC SECTOR .............................................................................................................. 2 2.1 COMMON ASSESSMENT FRAMEWORK........................................................................................................ 3 3 INFLUENCES OF IT ON QUALITY IN PUBLIC SECTOR................................................................. 4 3.1 ENABLING TECHNOLOGIES......................................................................................................................... 4 3.2 INTERACTIONS WITH CUSTOMERS .............................................................................................................. 5 3.3 OPERATION INSIDE ADMINISTRATIVE BODY ............................................................................................... 7 3.4 INTERACTIONS BETWEEN ADMINISTRATIVE BODIES AND INSTITUTIONS..................................................... 9 3.5 INFLUENCES OF INFORMATION SYSTEMS ON MAIN CAF CRITERIA ........................................................... 10 4 SOME EXAMPLES OF INTRODUCTION OF IT IN SLOVENIAN PUBLIC ADMINISTRATION AND ITS INFLUENCES ON QUALITY.......................................................................................................... 11 4.1 CENTRAL AND LOCAL GOVERNMENT BODIES ON THE INTERNET .............................................................. 11 4.2 IT SUPPORT TO THE LEGISLATIVE PROCEDURE......................................................................................... 12 4.3 HEALTH INSURANCE CARD....................................................................................................................... 13 5 CONCLUSIONS ........................................................................................................................................ 14